DeletedUser8627
Actually I assume every support ticket needs some sort of manual action. I'm not saying they spent hours and hours on each ticket. Probably a lot of tickets deal with simple issues and are resolved by a simple standard reply. When there are a lot of tickets coming in this can still add up to a lot of time.
Unless you use a standard form for players to enter the weekly draws, it will be hard to process the entries in a non-manual way. Simply because not every player will follow the instructions down to the very letter.
Why is it such a problem though, it is in fact my time I'm sacrificing when running this campaign for the players of this community.
Besides, I have mass response options and all other goodies I can use anyway... And a whole moderation team that dedicate their time answering everyone's queries.
The way we manage the support system is simply not your purview nor do we need to elaborate on it.
With that, if you do not wish to take part in the draw, please find the exit to the right --> You are leading this thread off topic with irrelevant queries.