Because they are creating a brand new toon on the event server for everyone, they can't copy our passwords over.
When you get the original email that says...
Welcome to The West. Please click on the following link to activate your account::
https://events.the-west.net/...... etc
Activation code::
#####
Login data
Character name: HelenBack
Password: If you have forgotten your password you can request a new password on the start page.
You click on the above link that activates your account on the Event server...
Then you click "Change Password"... It sends you another email with a link...
A new password has been requested for the player HelenBack. If you have not forgotten your password you can ignore this mail. Click the following link to set a new password.
Link https://events.the-west.net/...... etc
You click on the link... Enter your password... Done.
Then you go back to the logon page and wait for the Event doors to open.