Vic, difference is that FF event marshal for 16 worlds back then didn´t mess up with support tools and had a sole responsibility to arrange and dig Awesomia fights during the events. They also didn´t part take in writing of the guidelines and rule books to micromanage FFs on the worlds were they actively play. Something that also still doesn´t happen on any other national The West server managed by other CMs so definitely not a global Innogames policy, rather "improvement" brought up by the latest batch of CMs on .Net.
To be fair, done properly is/was no small effort and hugely time consuming on occasion. Those events & ideas didnt come from inno but internally from the teams and player bases all across the world then adapted on each international server, or not. Some payment for all the time invested & responsibility team was & I still think appropriate. Adapting or adjusting FF without micro managing isn't hard and smart for good reason, that used to be understood . Hands off approach often achieves more when players know they wont be indulged just because they put in a ticket, they just get on with the game and adapt. Mass tickets could easily be seen if there was a genuine problem or just an alliance making a play for advantage or a nothing burger as so often the case... its not rocket science.
Cant keep all the people happy all the time so never tried to, just the majority & being consistent/professional like any paid position would expect seemed to work for years just fine.. mostly.
The method was good for all worlds asdf and ofc should be still, not just Colorado .. Except Colorado is still the main FF world as intended so understandable the focus and comments about FF is usually there.. if that goes bottom up what hope for the others ? you only get so many bites at the cherry and trying lots of things just because can often be counter productive. Less do and more thought first goes a long way...
Not right or fair nor allowed for me to comment on any CM, so not going to other than to say... actively playing & enjoying the game, being privy to the dramas n politics of both FF & general game play brings with it a deeper understanding, warts and all.. and helps an awful lot.
That was when the game wasnt scratching for players ofc and the team paid regular fair recompense for their time not free, which I think is a gross abuse of people in general when it wouldnt cost inno a bean in real $... you pay for what you get i guess. Or don't get who you might have