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Feedback Western Friday 2022

Syntex

The West Team
Community Manager
Just another black Friday scam with big discount claims wrapped up in careful but misleading wording that actually mostly have miniscule discounts.. 5% .. 7% or nothing at all.. which is actually contrary to your wording Syntex

Thanksgiving is over and we would like to continue being thankful to all our players.

To celebrate this we will offer you a 40% discount on all regular shop items, like buffs or chests that you can find in the shop every day. The discount will be available for 48 hours from November 25th 12:00 until November 27th 12:00.

We will also have a discount on old items and chests, items will be available in limited time.


The bold in the line above is a debatable false claim unless the word SOME old items or chests or other wording making it clear not everything or most chests have any discount at all or you show the discount %... that is actually the impression it gives without context , which might not seem a big deal but it can be legally.

The table with only the prices AFTER discount and some % missing entirely is totally unacceptable.. you legally have to show the original prices as well, to PROVE the claim of said discounts ... its called regulations, responsible oversight and transparency

I don't know who in the marketing dept is responsible but, this so called thank you to the player base "sale" is a very badly worded and bordering on false advertising.. do they even know EU regulations about special discount claims or what being cap code compliant is ? Apparently not and guess who are usually scapegoated in such an event a report happens or investigated by regulators ?

Usually the one who wrote the misleading lines or signed off on it. ;)

PS the last 3 items.. dog basket and crates contents ? dont even show what they are individually or for. Nore any info or links to find out.. again its badly detailed and lacking in information towards innos beloved player base.. Just saying.
Thanks for your feedback in this matter.

As you can see, the 40% discount applied to regular shop items.

And you can always see the original prices in the shop whenever is a discount.
 

Kidd Kalypso

Well-Known Member
Thanks for your feedback in this matter.

As you can see, the 40% discount applied to regular shop items.

And you can always see the original prices in the shop whenever is a discount.
Cute discount for some old items some may like to have. The problem I have always seen in the Thanksgiving/Black Friday sale is the 48 hours. That has always needed to be expanded to be longer. It is a holiday, ergo...peeps are doing their own things instead of worrying over inno sales ;) Make it longer, and you may get a few more buyers. But what do I know? Not like I am not in sales or anything, lol.
 

asdf124

Well-Known Member
Just another black Friday scam with big discount claims wrapped up in careful but misleading wording that actually mostly have miniscule discounts.. 5% .. 7% or nothing at all.. which is actually contrary to your wording Syntex

Thanksgiving is over and we would like to continue being thankful to all our players.

To celebrate this we will offer you a 40% discount on all regular shop items, like buffs or chests that you can find in the shop every day. The discount will be available for 48 hours from November 25th 12:00 until November 27th 12:00.

We will also have a discount on old items and chests, items will be available in limited time.


The bold in the line above is a debatable false claim unless the word SOME old items or chests or other wording making it clear not everything or most chests have any discount at all or you show the discount %... that is actually the impression it gives without context , which might not seem a big deal but it can be legally.

The table with only the prices AFTER discount and some % missing entirely is totally unacceptable.. you legally have to show the original prices as well, to PROVE the claim of said discounts ... its called regulations, responsible oversight and transparency

I don't know who in the marketing dept is responsible but, this so called thank you to the player base "sale" is a very badly worded and bordering on false advertising.. do they even know EU regulations about special discount claims or what being cap code compliant is ? Apparently not and guess who are usually scapegoated in such an event a report happens or investigated by regulators ?

Usually the one who wrote the misleading lines or signed off on it. ;)

PS the last 3 items.. dog basket and crates contents ? dont even show what they are individually or for. Nore any info or links to find out.. again its badly detailed and lacking in information towards innos beloved player base.. Just saying.
Another breach of protocol is, "complete your Paden etc sets" which further makes this game a more pay to win, rather than a free game. They completely didn't even set them as a "collector's set", inside the wiki.the-west.net item sets section.
They are not auctionable, nor are they purchasable via bonds.

Its a breach due to not being completely transparent with what counts as a "collector's set"
Can't get it unless you have nuggets,(check). Soccer fan set, golden horsey set etc are exceptions but also in the rule(you can get it via auctions)
 
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