DeletedUser
i did some free offers...its been 3 weeks..i have NOT gotten my nugs(30) i filed support..they say use sponsor pay support..there's NO support button on the site at all..just offers...how does this get solved? 
DeletedUser
do you play other worlds as well? you only get the 15 nugs on `1 world, all others you get 15 bonds insstead
DeletedUser
no..free offers under the nuggets button..THOSE nugs never got give to me..ive waited 3 weeks..did 3 seperate offers
confirmed email and everything...still got them in my email...not one nug got sent./.not even the ones that only take minutes
confirmed email and everything...still got them in my email...not one nug got sent./.not even the ones that only take minutes
Last edited by a moderator:
DeletedUser
i tried..it not clickable on my end..its just a logo
and what i can click.. just takes me to the sponsor site...there's no support button anywhere on the sponsor pay site.
and what i can click.. just takes me to the sponsor site...there's no support button anywhere on the sponsor pay site.
Last edited by a moderator:
DeletedUser
i did change browsers..still no actual support button..so..i don't know..i even went by the screen print that the support person sent..it doesn't match what i have on
delldell56
Well-Known Member
omg, how hard can it be? i have no idea how these offers work, but use some common sense. if it takes you to sponsorpay's website, and there is no support tab, just click on contact --->subject: support ---> explain your case. if the logo doesn't take you to their page, then type the url and follow the steps.
just to check, i just did this (and it wasn't difficult at all): http:/www.sponsorpay.com ---> contact (top right or middle bottom) ---> got a window with "send sponsorpay a message" with some department options: CUSTOMER SUPPORT, monetization, advertising, press. i bet you can manage to choose, write a message explaining your case, and hit the send button. you're welcome!
just to check, i just did this (and it wasn't difficult at all): http:/www.sponsorpay.com ---> contact (top right or middle bottom) ---> got a window with "send sponsorpay a message" with some department options: CUSTOMER SUPPORT, monetization, advertising, press. i bet you can manage to choose, write a message explaining your case, and hit the send button. you're welcome!
DeletedUser
thank you. considering i went by a screen shot that got sent to me by support i actually looked for a support BUTTON as dictated in their picture...hence my confusion.
Desi Boukerse 2013-10-31 13:20:04
Hello NemotheNobody,
I am currently unable to help you as this problem is due to a fault with the service provider. You will need to contact the Sponsor Pay support. They were unable to process your request and if you were not credited appropriately for it you must discuss the refund with them.
NemotheNobody, please press the "Support" button in the upper right corner of the Sponsor Pay offers window. There you can report an invalid transaction to their support team, as shown below:
Note: you must wait until the expected delivery time has elapsed until you can report an offer.
Respectfully,
Desi Boukerse
Co-Community Manager
so..as you can see..and as it wsa pointed out by another user...there is INDEED no support BUTTON...now that i know its an email..i thank you for the help
Desi Boukerse 2013-10-31 13:20:04
Hello NemotheNobody,
I am currently unable to help you as this problem is due to a fault with the service provider. You will need to contact the Sponsor Pay support. They were unable to process your request and if you were not credited appropriately for it you must discuss the refund with them.
NemotheNobody, please press the "Support" button in the upper right corner of the Sponsor Pay offers window. There you can report an invalid transaction to their support team, as shown below:
Note: you must wait until the expected delivery time has elapsed until you can report an offer.
Respectfully,
Desi Boukerse
Co-Community Manager
so..as you can see..and as it wsa pointed out by another user...there is INDEED no support BUTTON...now that i know its an email..i thank you for the help
Last edited by a moderator: