Game unavailable

buchstabensuppe

Active Member
Hi,

to whom it may concern: currently the the-west.net server does send empty answers with a 200 status.

i tried to open a ticket, but "Login is currently unavailable. Please try again later.".

possibly relevant debugging information:

JavaScript:
        "request": {
          "method": "GET",
          "url": "https://www.the-west.net/",
          "httpVersion": "h3",
 [headers left out]
          "queryString": [],
          "cookies": [],
          "headersSize": -1,
          "bodySize": 0
        },
        "response": {
          "status": 200,
          "statusText": "",
          "httpVersion": "h3",
          "headers": [
            {
              "name": "alt-svc",
              "value": "h3=\":443\";ma=86400,h3-29=\":443\";ma=86400,h3-27=\":443\";ma=86400"
            },
            {
              "name": "cache-control",
              "value": "no-cache, must-revalidate, no-transform"
            },
            {
              "name": "content-encoding",
              "value": "gzip"
            },
            {
              "name": "content-type",
              "value": "text/html; charset=UTF-8"
            },
            {
              "name": "date",
              "value": "Sun, 26 Jan 2025 07:57:43 GMT"
            },
            {
              "name": "expires",
              "value": "Sat, 01 Jan 2000 00:00:00 GMT"
            },
            {
              "name": "pragma",
              "value": "no-cache"
            },
            {
              "name": "server",
              "value": "nginx"
            },
            {
              "name": "vary",
              "value": "Accept-Encoding"
            },
            {
              "name": "x-said",
              "value": "520615"
            }
          ],
          "cookies": [],
          "content": {
            "size": 0,
            "mimeType": "text/html"
          },
          "redirectURL": "",
          "headersSize": -1,
          "bodySize": -1,
          "_transferSize": 265,
          "_error": null,
          "_fetchedViaServiceWorker": false
        },
        
       "serverIPAddress": "[2a00:1f78:fffd:1::d448:bf3f]",
       "startedDateTime": "2025-01-26T07:57:43.402Z",
Content size is 0, status is 200.

Regards, Uwe
 

Azeul

Well-Known Member
@Liberty Valance It's a bug from the last 2.240 patch.

In the week + time, CM has yet to confirm what aspects of the game are affected, gave no update as to timeframes, no assurances that all is being done to seek out answers, provided 0 clarity to the progress of the issue(s) or their own actions towards the matter other than, "I will wait for an answer."

My suggestion is to avoid adventures for the time being as it will zap any dmg related buffs you might have equipped.
 

asdf124

Well-Known Member
@Liberty Valance It's a bug from the last 2.240 patch.

In the week + time, CM has yet to confirm what aspects of the game are affected, gave no update as to timeframes, no assurances that all is being done to seek out answers, provided 0 clarity to the progress of the issue(s) or their own actions towards the matter other than, "I will wait for an answer."

My suggestion is to avoid adventures for the time being as it will zap any dmg related buffs you might have equipped.
no this was a bug from pre 2.240 patch. I remember it, they must have "fixed" other issues by re rolling the patch.
 

Azeul

Well-Known Member
Are you asking developers anything? Have you ANY information besides a weeks worth of "working on it" has occurred?

Are there any plans to update the player base so they quit wasting their time and losing valuable resources?

Will there be ANY form of compensation for this affecting the gold coin event?

You're about to get a line out the door of complaints and I have been trying earnestly for a week to get you to come out and address it, but its your choice if you think playing it quiet will be better than announcing to all there is an issue. (A few forum posts within a subject is not game-wide announcement)
 

C. Marston

Well-Known Member
Friends, she has already said multiple times on multiple occasions. She is sharing with us all that she can, and she will update us as soon as she can. It's not like she's knowingly keeping anything to herself. It's not her choice to play it quiet or not, she is doing her job, as her job is supposed to be done. She has people she reports to, and I'm sure she is doing her best to handle the situation as well as her job description allows her to.
 

mnnielsen

The West Team
Community Manager
Listen guys.
Yes we still have a problem with adventures, which is also written in the latest changelog.
No we do not give any compensation.
The devs are still working on solving the problem.
No, I do not have a timeframe on when it is solved.
 

-Crescent-

New Member
"No we do not give any compensation." I'm sorry but this is unacceptable. You tie gold coin rewards to an activity wihch is bugged and cant be completed. At the bare minimum an alternative quest should be offered to earn those "unavailable" gold coins.
 

Andrej93

Active Member
"No we do not give any compensation." I'm sorry but this is unacceptable. You tie gold coin rewards to an activity wihch is bugged and cant be completed. At the bare minimum an alternative quest should be offered to earn those "unavailable" gold coins.
I find it extremely unfair and unprofessional that there is an event where you collect coins, and adventures (5 coins a day, 35 a week) are not working.
Not only that, but you have to be on the forum to know what is happening, as there is no message on the main page or at least in-game telegram informing you what is happening and why.
If you get like 100 coins a day with regular activity and you miss 5 on an adventure, then no big deal, but on average you have to work 2 hours for a single coin. That means those 5 coins from adventures equal 10 hours of work. Please compensate each player at least 75% of lost coins from adventures.
 

WesternCalin

Well-Known Member
The average you can get daily is around 55 gold coins so we lose 5 of them each day that is 10% less gold coins for the entirety of this event due to a bug that happened because of a change in the game code.
It is for sure completely unacceptable to even not think to compensate in any way for this especially knowing that atleast during events we had the most players doing adventures which everyone hates.
 

PrancingPurplePony

Well-Known Member
why can't there be a message on the login page, instead of the current messages about closed events being not available? Or better yet a message in the chat title that adventures are broken and you don't know when/or if they may be fixed, for the people that don't read the forum.
Also for what is is worth it seems adventures work in beta, as no one there has been reporting any issues. That leads me to suspect the problem in net may be related to the pooling of multiple server worlds. Might be worth the devs time to check that out.
 

criminus

Ex-Team Member
The issue is not present on the beta server because beta is not linked to any external market unlike .net which is linked to .ro

The news message + fixed announcement could help indeed.
 
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