Bugs FAQ

Discussion in 'Bugs & Game errors' started by Desi Boukerse, Oct 8, 2010.

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  1. Desi Boukerse

    Desi Boukerse Has gone psycho

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    Bugs FAQ


    In this thread, we will try to give as much answers to the regular reported bugs.
    If you still have questions after reading this, please report your bug in a new thread.




    Contents
    • [JUMPTO=login]Login & Loading[/JUMPTO]
      • Server error
      • Invalid server response
      • Registration not working
      • Map not loading
    • [JUMPTO=jobs]Jobs & Quests[/JUMPTO]
      • Jobs do not appear on the map
      • Quests
      • Item not stacking correctly
    • [JUMPTO=fort]Towns & Forts[/JUMPTO]
      • Unable to connect to fort battle
      • Flag can't be changed
    • [JUMPTO=duel]Duelling[/JUMPTO]
      • Dueller not at my location
      • Soldier wielding weapons higher than character level
      • Duelled whilst townless
      • Getting KO'd twice
    • [JUMPTO=chat]Chat[/JUMPTO]
      • Chat is not loading
      • Chat will not allow you to speak
    • [JUMPTO=market]Market[/JUMPTO]
      • Market destination is ghost town
      • Wrong item bought
    • [JUMPTO=browser]Browser Errors[/JUMPTO]
      • Unsupported browsers
      • Outdated browsers
    [JUMPFROM]login[/JUMPFROM]Login & Loading

    Server error

    502 Bad Gateway
    Nginx Error

    From time to time players will receive a variety of http errors. This usually lasts no longer than a few minutes. After waiting a few minutes try to refresh your page by pressing the refresh button on your browser toolbar.

    If the game still isn't available after 15 minutes, please post it so a member of the staff can investigate.

    Invalid server response

    Invalid server response

    Certain game functions occasionally give the error "invalid server response". This is usually due to an external program is blocking The West or www.the-west.net's Fort Servers (see below). AVG in particular is known to block these items under certain settings. Try setting exceptions in these programs, or disable them completely, to resolve this issue.

    Registration not working

    If you didn't receive the confirmation email after registering, please check to see if it ended up in your junk folder. It may be possible that your spamfilter tool blocked the email.



    Additionally, the following domains have inadvertently blocked our emails completely:
    • rr.com
    • comcast.net
    If you are using one of these email providers, we suggest registering a web based email such as Gmail, Hotmail or Yahoo Mail which are all accessible from any location over the Internet and remain available for use should you ever switch Internet Service Providers.

    Map not loading

    If the game screen fails to load, usually displaying a large black or green box with dysfunctional menus, try hard refreshing the page. In most Windows browsers, this is done by pressing by pressing CTRL + F5.


    [JUMPFROM]jobs[/JUMPFROM]Jobs & Quests

    Jobs do not appear on the map

    Each job requires different skillpoints. If you have don't have enough points, you won't be able to do the job. If you have way to little points, you won't even see it on the map. Remember skill points are affected by clothing, so if a previously visible job disappears then try changing your outfit.

    To find out what is the best outfit for a job, you can visit multiple sites:
    http://www.weststats.com
    http://www.thewestinsider.com
    http://www.westcalc.info/

    Quests


    Quests have multiple dependencies:
    • Some quests are part of decision questlines. This means selecting one option will cause the other available options to disappear. You can always cancel an accepted option, but once you complete a quest your decision cannot be reversed.
    • Other quests have a time requirement and will only be available in certain time frames. These could be limited to certain times, specific days and/or holiday seasons.
    • Quests not given in the saloon (questgivers on the map) will only show when you are at the questgiver.

    If you are sure one of the above points isn't the reason you can't see or do a quest, please post your quest in Questions and Guides.

    For information about quests, registered users visit the Quest discussion part of the forum. It will contain spoilers.

    Item not stacking correctly

    Sometimes items won't stack correctly in your inventory. The easiest way to fix this it to equip and unequip the item and it will be stacked correctly again.


    [JUMPFROM]fort[/JUMPFROM]Towns & Forts

    [JUMPFROM]cantconnectfort[/JUMPFROM]Unable to Connect during fort battle

    Failed to establish a connection to the server. Please make sure that network ports 1582 and 1028 aren't blocked by a router or firewall. If you're sure the ports aren't blocked, please contact support.

    Security error: Error #2048. Reloading the page may help.

    These errors usually mean that some external program or hardware is blocking your connection to our fort servers, usually a firewall (particularly if connecting through a corporate network), anti virus software or router. It may be helpful to update your flash player or try using a different browser if possible. If still unresolved, set exceptions for our servers and fort servers in these programs and try again.



    If the problem persists, you can try this test (for Windows only) to see if an external program is still blocking your connection, or if the problem lies elsewhere:
    1. In the start menu, open run, type cmd and hit enter. A black box titled "command prompt" should appear.
    2. Type "telnet en1.the-west.net 1582" into the box, replacing en1 with the world you are playing on, and hit enter.
    3. If you receive an error "'telnet' is not recognised..." then read on. Otherwise skip to step 7.
    4. Open the Control Panel, click Uninstall a Program and select Turn Windows Features On or Off in the left menu bar.
    5. Scroll down to "Telnet Client" and place a tick in the corresponding checkbox. Note: if disabled by default, remember to disable it again after you have finished this test.
    6. Save the changes and repeat steps 1 and 2 again.
    7. If an external program is still blocking your connection, you will receive an error such as "connection refused". Stop here and go back to check for any programs that may be blocking your connection to our servers. Otherwise a blank screen will appear.
    8. Press enter a few times until you see a new directory line appear in the window. Type "telnet en1.the-west.net 1028" and hit enter.
    9. If an external program is still blocking your connection, you will receive an error such as "connection refused". Stop here and go back to check for any programs that may be blocking your connection to our servers. Otherwise a blank screen will appear.
    If you were able to connect in both tests, yet the problem persists, you may be dealing with a Domain Name Server (DNS) issue. Not all DNSs include all the fort war server lists. A reliable alternative, to access www.the-west.net fort servers, is via a Google DNS server (8.8.8.8). Instructions to configure Google DNS can be found here:

    http://code.google.com/speed/public-dns/docs/using.html#setup

    Flag can't be changed

    Before uploading a new flag it is best to delete the old flag. You must delete and add a flag as separate actions, ticking the delete button and uploading a flag at the same time will not work. Also ensure the flag is the correct file type, size and dimensions. After you have deleted your old flag and uploaded your new flag, please hard refresh the page by pressing ctrl + f5 on your keyboard. If that doesn't help, try clearing your cache (CTRL + SHIF + DEL)


    [JUMPFROM]duel[/JUMPFROM]Duelling

    Dueller is not at my location

    A dueller doesn't need to be at the location where you are at the time he duels you.
    He needs to be on the spot where you were when he queued the duel.
    This means you can't simply dodge a duel by moving to a nearby job.
    It is still possible to go to sleep before the duel ends.

    Soldier wielding weapons higher than character level

    The soldier class has a character bonus that allows him to use weapons (duelling and fort) 3 levels earlier then other classes. When a soldier is also using the Double Character Bonus premium, they can then use weapons up to 6 levels higher than usual.

    Duelled whilst townless

    Normally, you cannot be duelled unless you are a member of a town. However, if a player with a bounty on their head leaves town then they can still be duelled until the bounty is collected. Note: You cannot place a bounty on a townless player.

    Getting KO'd twice

    In rare occassions, it can happen that you get KO'd twice within 48 hours.
    Development already responded to this one. The bug is already known a while, but it's hard to fix and won't be fixed anymore till the new duel system will come.


    [JUMPFROM]chat[/JUMPFROM]Chat

    Chat is not loading

    As the chat server shares ports with the fort server, please follow the bug procedures for [JUMPTO=cantconnectfort]connecting to fort battles[/JUMPTO].

    Chat will not allow you to speak

    There are known bugs with the chat. Developers are working on a check that restarts the chat if the chatserver crashes.

    Until then, there are a few things you can do. Since the error probably is caused by the server, database and browser getting out of sync, a hard refresh (CTRL + F5) might help.
    If not, give it up to 24 hours and try a hard refresh again. If the problem still exists, please report it so we can have a look.


    [JUMPFROM]market[/JUMPFROM]Market

    Market destination is a ghost town



    This is a known bug that occurs when a town is abandoned before your item is collected. We hope it will be fixed in the upcoming update. Currently there are two options available to work around this bug:
    • Found, or wait for someone to found, the town. The market will become available for use and collection again.
    • Use the standard Item Delivery premium to have the item delivered to you.
    Wrong item bought

    The search results do not refresh automatically. If you changed your search criteria, you need to push the search button again. Otherwise, you will bid on your previous search.


    [JUMPFROM]browser[/JUMPFROM]Browser errors

    Unsupported browsers

    Whilst we support the major five browsers - Mozilla Firefox, Microsoft Internet Explorer, Google Chrome, Apple Safari and Opera - we find some browsers tend to work better than others. If you are having difficulty with a minor bug, try switching to a recommended browser such as Mozilla Firefox and see if this solves your issue.

    Outdated browsers



    Older browsers, such as IE6, can give a range of errors. It is advisable to upgrade to a more up to date version of your browser. Latest versions can be found here:
     
    Last edited: Apr 13, 2011
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