Well said Spamwise, I think my long career in "The West" will come to an end as well.
This is how I see it and its why i don't see them changing anything as far as these job times go.
It's about money, thats what it's about.
They "appear" to be trying to maximize the money they can make by forcing players to pay for additional job queue spots.
If you want to finish a quest or advance a level on crafting or whatever and do not want to or can not log in every 20 minutes then you will either purchase more queue slots or you will quit.
With thinking like this they accomplish two things. Number 1, they increase the money they make and number 2 they
get rid of the dead beat / deadwood players that do not pay.
It's a win/win situation for them. Don't hold your breath on them ever changing anything. I have seen this same thing in many other games similar to this one. Only it's kind of strange to make such an abrupt and different change like this after running the game a certain way and for such a long time.
Money is what drives the game and do not be fooled because they do not care if you come or go. So I'll be gone very soon unfortunately because i really liked this game and have liked it for years now.
Oh well, it was nice, now it looks like its time to mosey on to newer pastures.