I hear you, but one third voted no, so not sure we can pull any strings here. I'll ask if we can lower the pass mark by 10%. Someone else was already asking me to look into it.
first, the vote to adjust the content of the premium chests overwhelmingly passed with close to the same number of people voting, so clearly the concept is the problem here, not the voting. We can almost all agree that premium chests need to be fixed. I want them to be reworked, but lowering the percentage needed seems to be an insult to every other idea that didn't and was not given that possible same opportunity. Why have a vote if the outcome can be manipulated? Why not just ban those who vote no so you can get every idea you like passed? That is an extreme example, but let's not pretend this is a democratic process (as mentioned before) if we are not going to stand by the results, which are clearly stated before all votes, "
If it loses the vote by not attaining more than 79.99%, it will be moved to the archives". I still say the idea needs to be reworked, thought out, and resubmitted as a new idea for vote, but I also don't think we need a vote every other week regarding premium chests. Content, now a refund, is price next, or the option to just pick what you want? Content passed, they are possibly going to allow DOI and Tong to be auctionable, let's give them some time to do those things and while they are come up with better ideas that will pass on their own.
On a side note, why on almost every single vote does someone say that the people who vote NO never speak up, when the clear answer is because then they get attacked by a mob mentality and in this case are told who cares about your vote, we will try to lower the percentage. Just as to me these are discussions, where as many take them as arguments. Disagree with anything I say that's fine, we are all entitled to our opinions, but just because someone votes against you doesn't make them uninformed or going with the popular vote, which in this case would actually be in favor of the idea. Allow an extension, get people in your towns to vote since the deadline is not even up, all of that is fine, but don't deter people from voting and speaking up on future polls just because they do not agree with you.
Also i want to add that would i love a refund on bad premium chests, of course, but if i get calamity jane's belt (as i have 3 times before) out of it and you give me 750 nugs refunded, i am not buying another. Instead I will extend premium services, buy energy, etc... So although Inno may still be getting money, as a business I'm sure their stance is that some will buy the chest as is (with no refund in the current system) and still buy those services which would require the purchase of more nuggets, meaning they make more money. Would refunds mean more players spend in the long term, maybe, but when you use the word refund to a business they only think about what they have now and what they are loosing/giving up in potential revenue. As I mentioned in a past post, change the refund to the ability to toss the item back for another for an additional amount of bonds or nuggets or make it where if you don't like your chest item maybe another random trade item appears that you can exchange for it once you open, so if you got a gold buffalo necklace but could trade it for crooks pants. Sure, not great, but its better, etc... there are ways around the refund that can make players a little happier, maybe not as much, but they are more likely to get some form of approval with developers.